Emily Johnson
Chief Operating Officer at KALO IQ
Emily Johnson is COO of KALO IQ, running operations across the platform's 50-person remote team and overseeing all client delivery at scale.
What she does
Emily runs operations at KALO IQ. That means keeping a 50-person remote team across 16 countries coordinated, ensuring client delivery is on schedule, and building the internal systems that let a distributed team function as a single unit. She owns the processes that make the platform reliable for the 100-plus brands registering every month.
Operations at this scale
Running a remote-first company across 16 countries requires discipline around communication, process documentation and delivery accountability that on-site companies rarely develop. Emily built KALO IQ's operational framework from the early-stage team and has scaled it without breaking the culture of direct accountability that the founders built in 2015.
Background
Emily has a background in operations management for SaaS companies with distributed teams. She joined KALO IQ to help scale the business past its first inflection point and has been instrumental in building the operational infrastructure that supports the platform's growth.
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