How can we help?
Get answers to common questions about KALO IQ, browse the full knowledge base or talk to a human. Most setup questions are covered in the guides below. Live chat replies during US business hours.
Top help topics
Quick links to the most-read articles. These cover platform setup, first campaign and creator workflows.
How to set up your KALO IQ account
Five-minute setup. Connect billing, invite teammates and confirm verified US creator filters before your first search.
How to build your first campaign
Step-by-step from creator shortlist to outreach. Includes the budget calculator and tracked-link setup.
How to build a creator shortlist
Filter 100M verified US creators by niche, audience location and engagement rate. Save shortlists for repeat campaigns.
How creator verification works
The hand-verification process behind every creator profile. What we check, what we reject and what the badge means.
How fake follower detection works
Audience quality signals KALO IQ flags before a creator enters the index. Useful when comparing to scraped databases.
How email credits work
How email unlocks are counted, what resets monthly and how to upgrade if you hit the credit cap mid-campaign.
Browse by category
Full sections of the knowledge base, grouped by what you are trying to do.
Account and billing
Common billing questions
Billing questions cover seat upgrades, plan changes mid-cycle and how usage is metered. Most answers sit in the team seats guide.
Need to change your plan?
Plan changes apply at the next billing cycle. Mid-cycle upgrades are prorated. Contact support for invoice questions.
SOC 2 and security questions
Security documentation and SOC 2 reports are available on request for paid plans. Ask your account manager.
Creator search and discovery
Outreach and campaigns
Reporting and ROI
Still stuck? Talk to a human
If the guides above did not answer your question, reach out directly. Two channels.
Email support
For account questions, billing and feature requests. Replies within 24 hours during US business hours.
support@kaloiq.comSales and demos
For pricing questions on Growth and Agency plans or to book a custom demo with a real human.
Talk to salesRelated KALO IQ resources
If the help center did not have what you needed, these pages cover adjacent topics.